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Ooma Adds Call Flow Capabilities to Ooma Office, Empowering Businesses of All Sizes #contactcenterworld In addition to all the features of Ooma Office Essentials and Ooma Office Pro, Ooma Office Pro Plus provides the new call flow capabilities on top of existing features that include Call Queueing, Hot Desking and Salesforce Integration. "These powerful new call flow capabilities create a better employee and customer experience by optimizing call center staffing, driving quicker responses to voice messages, expanding virtual receptionist options during both business and after-business hours, and supporting one of the most popular CRM tools," said Dennis Peng, vice president of product management at Ooma. "And we aren’t done! Our engineering and product teams are hard at work on additional features we will be adding to Ooma Office Pro Plus in the months ahead." #contactcenterworld Posted by Veronica Silva Cusi, news correspondent Date Posted: Thursday, November 3, 2022 About ContactCenterWorld.com ContactCenterWorld.com is the world's premier on-line resource for the call and contact center industry. This article is one of hundreds available on-line to registered members. Our resource is updated every working day and includes content from every corner of the world. If you are not a registered member go to www.ContactCenterWorld.com and register today. |