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Dallas, TX, USA, June 14, 2022 -- Acqueon announced a new Alliance partnership with Genpact, a Global Financial Services BPO and Transformation Company for the Banking and Financial Services industry. The news included an update about the launch of a new, joint solution that brings Acqueon’s sought-after Campaign Manager and built-in, AI-powered Conversational Intelligence capabilities to Genpact’s global customer base.

Using Acqueon’s unrivaled customer engagement solutions, Genpact’s Bank & Finserv customers have a new way to solve these mission-critical Collections challenges: under-utilizing technology, a fast-changing & increasingly restrictive regulatory landscape, the constant unknown variable of rapidly-evolving consumer behavior and the historic bias of addressing increased delinquencies by adding headcount.

"Partnering with Acqueon gives us a solution we can take straight to market to immediately address our customers’ pain points," said Jason Osborne, Genpact’s Global Head of Consumer & Commercial Banking. As we near the halfway point of 2022, consumer debt delinquencies are on the rise; we’re asking every customer if they’re ready to deal with increased delinquencies without significant headcount increases. We believe the partnership between Genpact and Acqueon drastically minimizes the need for additional people costs and creates a massive advantage for Collections teams.
Acqueon’s CEO Ashish Koul echoes Osborne’s sentiment. He says, "Our partnership with Genpact accelerates our mission to fully transform the Collections & Recovery landscape; we’ve timed this partnership with precision. Acqueon’s state of the art voice + digital outreach capabilities, AI-driven modeling and Conversational Intelligence are generating vast improvements in omnichannel effectiveness and account segmentation. Genpact brings decades of domain experience in operations, analytics & modeling as well as business transformation. It’s a powerful alliance. We’re giving banks an instant way to improve costs per every dollar collected and I couldn’t be more optimistic about where the Collections industry is heading."

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Posted by Veronica Silva Cusi, news correspondent
Source: https://www.prweb.com

Date Posted: Thursday, June 16, 2022