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Medallia Announces Product Enhancements Aimed at Managing Disrupted Remote Workforces #contactcenterworld "As employees transitioned from in-office environments to remote work, accelerated by the COVID-19 pandemic, companies began looking for new ways to engage employees. Medallia is rolling out several key new employee engagement product enhancements to help organizations improve employee satisfaction, productivity and belonging," said Sarika Khanna, chief product officer for Medallia. "IDC research shows that bringing together both operational [Visier] and experiential [Medallia] data is the most comprehensive approach to understanding people behavior and providing managers with the opportunity to identify issues and action plans early enough to ensure increased productivity, reduce turnover, and improve employee experience, with EX fueling organizational resiliency," according to Laura Becker, research manager, Employee Experience. #contactcenterworld Posted by Veronica Silva Cusi, news correspondent Date Posted: Tuesday, January 26, 2021 About ContactCenterWorld.com ContactCenterWorld.com is the world's premier on-line resource for the call and contact center industry. This article is one of hundreds available on-line to registered members. Our resource is updated every working day and includes content from every corner of the world. If you are not a registered member go to www.ContactCenterWorld.com and register today. |