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Teleo Capital Portfolio Company, SharpenCX, Acquires Webtext #contactcenterworld Based in Galway, Ireland, Webtext is a Communications Platform as a Service (CPaaS) solution providing turnkey enterprise messaging for contact centers. "Webtext's robust messaging capabilities combined with SharpenCX's agent-first solutions and advanced analytics backbone will continue to enhance and revolutionize the omnichannel contact center experience for both customers and agents," stated TELEO Capital. "More companies see the benefits of cloud-native solutions, but the shift can be daunting. Now, through our combined digital engagement platform, customers can create omnichannel strategies today while making a full cloud migration over time," stated Pam Hynes, Chief Operating Officer of SharpenCX. "SharpenCX gives our customers access to a broader suite of customer engagement solutions that improves the agent experience and brings them closer to their customers," stated A.J. Cahill, CEO and Co-Founder of Webtext. Bowen acted as the exclusive M&A advisor to Webtext. #contactcenterworld Posted by Veronica Silva Cusi, news correspondent Date Posted: Thursday, May 25, 2023 About ContactCenterWorld.com ContactCenterWorld.com is the world's premier on-line resource for the call and contact center industry. This article is one of hundreds available on-line to registered members. Our resource is updated every working day and includes content from every corner of the world. If you are not a registered member go to www.ContactCenterWorld.com and register today. |