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Ventrica Appoints Ray Biggs as New Chief Operating Officer #contactcenterworld Ray joins Ventrica having spent all his career in Customer Experience roles across many industries and brands, notably Npower, Argos, Sainsbury’s and most recently Head of Customer Care for the John Lewis Partnership. Ray brings tremendous experience to the Ventrica Team. His experience encompasses in-house operations, home working teams, and managing large outsourced teams, both onshore and offshore. Ray also brings a track record of large change programmes across people, process, and technology. Ray commented, "I am absolutely thrilled to be joining Ventrica at such an exciting time, their passion for creating great customer experiences through great employee experiences is something I can’t wait to be a part of. I am really looking forward to supporting the team through some ambitious growth plans and helping to deliver amazing experiences for our customers." Iain Banks, CEO, added; "We are absolutely thrilled to have been able to bring such a well-respected industry leader of Ray’s experience and skills to Ventrica. Ray’s extensive knowledge of the global BPO and CX space will allow us to build on the supercharged growth of 2022 and the already confirmed new business plans for next year. Ray will be a tremendous contribution to the business, our colleagues and clients. This appointment cements Ventrica’s Executive Committee and Senior Leadership team and demonstrates our continued ambitions in the marketplace." #contactcenterworld Posted by Veronica Silva Cusi, news correspondent Date Posted: Tuesday, November 29, 2022 About ContactCenterWorld.com ContactCenterWorld.com is the world's premier on-line resource for the call and contact center industry. This article is one of hundreds available on-line to registered members. Our resource is updated every working day and includes content from every corner of the world. If you are not a registered member go to www.ContactCenterWorld.com and register today. |