© ContactCenterWorld.com
Record Number of Call Handler Recruits Join GMP #contactcenterworld The force has 54 new handlers at Sedgley Park Training Centre who are undergoing an intensive seven-week training course ahead of joining colleagues in the Force Contact Centre (FCC) which is the first point of contact for victims of crime and people in crisis. The recruitment drive comes in the wake of one of the most challenging periods in GMP’s history, when the force was placed in Special Measures in June last year. At the time, it was identified the force was not responding appropriately to victims of crime and during the peak summer period of 2021, 999 callers were waiting on average 89 seconds for an answer. At the end of August this year, during the period of highest demand - FCC averaged just 9 seconds to answer emergency 999 calls, which is within the national target set at 10 seconds. Chief Superintendent Chris Gibson of GMP’s Force Contact Centre said: "The last year has really shone a light on the extraordinary efforts of our workforce and their determination to provide better service for our communities and the people who need it most." #contactcenterworld Posted by Veronica Silva Cusi, news correspondent Date Posted: Tuesday, September 6, 2022 About ContactCenterWorld.com ContactCenterWorld.com is the world's premier on-line resource for the call and contact center industry. This article is one of hundreds available on-line to registered members. Our resource is updated every working day and includes content from every corner of the world. If you are not a registered member go to www.ContactCenterWorld.com and register today. |