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Ballerup, Denmark, Sept, 2022 -- Jabra, a provider in personal sound, video and office solutions, expands the Engage line with two new products set to empower digital contact centres to enhance customer experience. The Jabra Engage 50 II promises to provide clear customer calls and ensures that no calls will ever be missed with its SmartRinger feature. Meanwhile, the Jabra Engage 40 delivers speech optimisation and background noise cancellation, enabling agents to focus on conversations with customers at ease. These features are key to improving customer experience, especially since customer satisfaction is ranked the top key performance indicator in most contact centres.

"Over the years, contact centres have undergone a significant transformation with the move to digital platforms and hybrid ways of working. Agents are relying on technology more than ever to do their job efficiently. This is why we doubled down on our research and development to produce solutions that are intelligent, comfortable, and durable companions for contact centres," said Anders Hvelplund, SVP for Contact Centre Solutions at Jabra. "We want to help agents focus on delighting customers and give them peace of mind while our Jabra Engage products can handle the rest."

Both headsets work with contact centre platforms and are Microsoft Teams certified. They also work with Engage AI, Jabra’s new Artificial Intelligence technology that assesses both the caller and agents’ conversation and levels of engagement, and provides real-time actionable insights.

#contactcenterworld

Posted by Veronica Silva Cusi, news correspondent
Source: Jabra

Date Posted: Monday, September 19, 2022