#contactcenterworld

Indianapolis, IN, USA, Oct 19, 2021 -- Sharpen Technologies, developers of the agent-first, omnichannel, cloud contact center platform, signed a Master Agent Agreement with PlanetOne, an IT channel business partner for identifying and delivering cloud-based and connectivity solutions to small and midsize businesses and enterprises. With the agreement, PlanetOne’s growing nationwide network of agents and channel partners can now access and sell Sharpen’s CCaaS contact center solution built for the mid-market.

"Along with providing hard-dollar ROI, we’ve built Performance Tiles into our core contact center platform," said Joe Davis, Sharpen’s Director of Channel & Partnerships. "Although performance management products have been available in the contact center for the past five years or so, they’ve traditionally come as an expensive add-on from specialty vendors who host a bolt-on integration. Given the cost and complexity of those integrations, it’s been an unreachable standard for small to mid-sized contact center operations. Until now. Sharpen includes it in their core license at no additional cost—a great solution for the businesses PlanetOne and their partners serve."

"With organizations shifting to hybrid work and work-from-anywhere environments, call centers need the right technology in place to provide a fast, personalized and consistent customer experience, regardless of when or where their agents are working from," said Karie Atwood, Vice President of Supplier Management, PlanetOne. "Sharpen’s innovative CCaaS platform is a built-in-the-cloud, omnichannel solution that provides a tremendous amount of features and functionality tailored to meet the evolving needs of modern call center operators. PlanetOne is proud to be signing on as one of Sharpen’s Master Agents, and we look forward to leveraging their solutions to help our partners take advantage of the growing opportunity to help their clients improve the call center experience."

#contactcenterworld

Posted by Veronica Silva Cusi, news correspondent
Source: https://www.businesswire.com

Date Posted: Wednesday, October 20, 2021