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Salesforce Named #1 CRM Provider for Eighth Consecutive Year #contactcenterworld Salesforce grew its overall market share position and increased its revenue more than any other Customer Relationship Management (CRM) vendor. Additionally, the IDC data shows that Salesforce is the market share leader in IDC's segments for sales applications, customer service applications, marketing applications, model-driven application platforms and enterprise community applications. "Digital transformation is an imperative for companies of all sizes and industries in our current success-from-anywhere world," said David Schmaier, President and Chief Product Officer, Salesforce. "The latest IDC numbers exemplify how companies are partnering with Salesforce to drive growth and connect with customers in innovative new ways." #contactcenterworld Posted by Veronica Silva Cusi, news correspondent Date Posted: Wednesday, April 28, 2021 About ContactCenterWorld.com ContactCenterWorld.com is the world's premier on-line resource for the call and contact center industry. This article is one of hundreds available on-line to registered members. Our resource is updated every working day and includes content from every corner of the world. If you are not a registered member go to www.ContactCenterWorld.com and register today. |