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Campbell, CA, & San Francisco, CA, USA, Apr 12, 2022 - 8x8, Inc. (NYSE: EGHT), a unified cloud communications platform, and Genesys(R), announced a product integration of 8x8 Work with Genesys Cloud CX. With the new integration, organizations can align agents and the appropriate subject matter experts to quickly collaborate for better customer outcomes.

In the digital workplace today, nearly every employee has a role in the customer experience, making it more important than ever to eliminate barriers between departments and systems. Connecting teams across the enterprise enables customers and employees to engage more fluidly, improving loyalty on both fronts.

According to Robin Gareiss, CEO and principal analyst at Metrigy, "Gone are the days where contact center agents reside on an island, away from the rest of the company. By integrating cloud UC and contact center, CX leaders see improvements in key business metrics, including customer and employee satisfaction, revenue, costs, and agent productivity. When companies remove communications and collaboration barriers, they empower all employees to help resolve customer issues–and agents to provide real-world insights into product development, marketing, and sales strategies."

By combining 8x8 Work's enterprise voice, video meetings and team chat capabilities with the composable Genesys Cloud CX platform, organizations can drive all employee communication and collaboration needs across voice and digital channels for the entire enterprise.

#contactcenterworld

Posted by Veronica Silva Cusi, news correspondent
Source: https://www.businesswire.com/

Date Posted: Wednesday, April 13, 2022