ANZ Companies Most Recognised Finalists in Global Customer Experience Awards Program
For the past 15 years, the Genesys(R) Customer Innovation Awards have recognised and celebrated customer experience excellence, innovation, and transformation. This year’s global awards program will honour nine organisations across seven key categories and is open to companies of all sizes, in all markets. In 2020, Australian and New Zealand (ANZ) companies proved some of the best in the world, achieving a record number of submissions and finalists for a total of nine awards across the seven award categories.
Representing almost half of the total global finalists, 12 innovative Australian and New Zealand-based organisations have been selected, proving the region is excelling in embracing new technologies. The impressive recognition stands out in comparison to other much larger regions in its innovative uptake of technology solutions.
Finalists from ANZ that have been recognised for implementing innovative technologies, creating a more personalised service and vastly improving the customer and employee experience include:
"The success of the ANZ region in these global Customer Innovation Awards comes as no surprise. Australian and New Zealand organisations have always pushed boundaries delivering imaginative and transformative solutions. Every day, I’m amazed at the way our customers innovate and use our technology, creating some of the world’s best experiences for their customers and employees," said Mark Buckley, Vice President of Australia and New Zealand, Genesys.
The winners will be recognised in November at Xperience 2020 in Orlando, USA.
Date Posted: Tuesday, June 23, 2020
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