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DWD Job Center Continues to See Increased Call Volume


Madison, WI, USA, April 21, 2020 -- During the month of April, the Department of Workforce Development Job Center has continued to see an increase in the number of calls.

According to the department, Job Center staff statewide have received an average of 900 calls per day and the Job Service Call Center has increased call volume from an average of 250 call per day to 750 without increasing staff.

Job Centers offer assistance with job search, job referral, placement, access to training, and supportive community resources to job seekers, re-employment services to Unemployment Insurance benefit claimants, and recruitment services to employers with job openings.

While Job Center staff cannot provide assistance on individual UI claims, they are able to answer general UI questions, guide individuals through accessing and registering online (JCW), and connect callers with community resources and support.


Posted by Veronica Silva Cusi, news correspondent
Source: https://www.gmtoday.com

Date Posted: Wednesday, April 22, 2020

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