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PCMC ‘Temporarily Shuts’ Covid-19 Helpline Service Run by Kids #contactcenterworld Additional Municipal Commissioner Vikas Dhakane said the helpline has been shut down temporarily due to the ongoing festive season, "After Ganesh festival, there will be Dassera and Diwali. During this period, children will be busy with festive activities and won’t be available at the helpline centre. The helpline is handled by children who have been trained for the purpose. We have closed it down temporarily. We will review the situation and take a decision regarding restarting it after the festive season is over." The helpline was set up in light of the fears expressed by experts that children would be more affected during the third Covid-19 wave. "The helpline is aimed at giving detailed information about Covid and remove fear about the ailment among children," he said. The helpline was set up on July 5. Every day 4-5 calls were received at the centre. #contactcenterworld Posted by Veronica Silva Cusi, news correspondent Date Posted: Thursday, September 16, 2021 About ContactCenterWorld.com ContactCenterWorld.com is the world's premier on-line resource for the call and contact center industry. This article is one of hundreds available on-line to registered members. Our resource is updated every working day and includes content from every corner of the world. If you are not a registered member go to www.ContactCenterWorld.com and register today. |