Atento and Repsol Electricity & Gas win the Platinum Contact Center 2019 award
Madrid, Spain, July, 2019 -- Atento S.A. (NYSE: ATTO), a provider of customer relationship management and business process outsourcing services (CRM/BPO) in Latin America, has won the Platinum Contact Center 2019 award in Spain for delivering the Best Customer Experience in the Energy sector with the customer care service it provides to Repsol Electricity & Gas. The service, delivered from Atento's customer relationship centers in Santander and Barcelona, currently has more than 330 employees attending both voice and digital channels (web and email based). The service also includes on boarding and loyalty campaigns and a back-office solution to manage documents and incidents.
The Platinum Contact Center Awards recognize banking, insurance, telecommunications and utilities companies that implement contact center solutions aiming to enhance the customer experience and achieving its business goals.
Posted by Veronica Silva Cusi, news correspondent
Date Posted: Tuesday, July 2, 2019
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