© ContactCenterWorld.com

Atento and Repsol Electricity & Gas win the Platinum Contact Center 2019 award


Madrid, Spain, July, 2019 -- Atento S.A. (NYSE: ATTO), a provider of customer relationship management and business process outsourcing services (CRM/BPO) in Latin America, has won the Platinum Contact Center 2019 award in Spain for delivering the Best Customer Experience in the Energy sector with the customer care service it provides to Repsol Electricity & Gas. The service, delivered from Atento's customer relationship centers in Santander and Barcelona, currently has more than 330 employees attending both voice and digital channels (web and email based). The service also includes on boarding and loyalty campaigns and a back-office solution to manage documents and incidents.

The Platinum Contact Center Awards recognize banking, insurance, telecommunications and utilities companies that implement contact center solutions aiming to enhance the customer experience and achieving its business goals.


Posted by Veronica Silva Cusi, news correspondent
Source: https://www.prnewswire.com/

Date Posted: Tuesday, July 2, 2019

About ContactCenterWorld.com
ContactCenterWorld.com is the world's premier on-line resource for the call and contact center industry. This article is one of hundreds available on-line to registered members. Our resource is updated every working day and includes content from every corner of the world. If you are not a registered member go to www.ContactCenterWorld.com and register today.