#contactcenterworld

Kingston, Jamaica, Mar 23, 2022 -- Approximately 1,500 more Jamaicans will be gaining employment, as global service provider itel sets eyes on opening a new location at Chalmers Avenue, off Molynes Road, St Andrew in May.

"This year is itel's 10th anniversary and as we continue to grow, part of that journey is bringing us more to that international level," chairman and CEO at itel Yoni Epstein told the Jamaica Observer after a tour at the facility last week Thursday.

"The BPO (business process outsourcing) industry is a global sector and Jamaica plays a small role in it and with itel being a Jamaican company, born out of Jamaica and becoming the largest, home-grown Caribbean-based entity, we wanted to step up our levels to the international stage and truly compete against our international competitors," he added.

The investment construction project will house approximately 1,200 seats.

Epstein added that the 8,000-square-foot building is expected to suit the mental, social and physical needs of its employees.

"Just the aspect of it being built out specifically for us whereas other facilities in Kingston, we've made what we could with what was available. This is more of a purpose-built facility specifically for our needs. I think from the perspective of just looking at the facility and how the spaces are set up for team members, it will certainly propel itel as an employer of choice," he said.

A few of itel's employees from previous locations are already occupying the new facility. They shared that they were pleased with the work environment which motivates their productivity efforts.

#contactcenterworld

Posted by Veronica Silva Cusi, news correspondent
Source: https://www.jamaicaobserver.com

Date Posted: Friday, March 25, 2022