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Cognigy Launches Conversational AI Analytics Suite to Deliver Actionable Insights From Conversational Data #contactcenterworld Every day, virtual assistants create millions of data points. However, getting value from all this data remains a challenge for enterprise customer service. Cognigy Insights enables enterprises to access and analyze conversational data easily to gain actionable insights for optimizing workflows and processes in their customer and employee services. "Better Conversational AI analytics is one of the key demands to improve customer communication as enterprises optimize their customer journey," says Sebastian Glock, Senior Technology Evangelist, Cognigy. "Cognigy Insights helps customers make sense of their conversational data and give them the means to act upon insights, all within one best-in-class suite." Cognigy Insights is seamlessly integrated into existing Cognigy.AI installations running on the Cognigy SaaS cloud and is available for installations running in on-premise environments through the newest update to the platform. #contactcenterworld Posted by Veronica Silva Cusi, news correspondent Date Posted: Tuesday, August 31, 2021 About ContactCenterWorld.com ContactCenterWorld.com is the world's premier on-line resource for the call and contact center industry. This article is one of hundreds available on-line to registered members. Our resource is updated every working day and includes content from every corner of the world. If you are not a registered member go to www.ContactCenterWorld.com and register today. |