© ContactCenterWorld.com

Carbyne Awarded a Multi-Year Contract by Orleans Parish Communication District


New York, NY, USA, June, 2021 -- Public safety technology company Carbyne announces it will launch APEX – its full 9-1-1 cloud contact center – to Orleans Parish Communication District (OPCD), a 9-1-1 center in the country. 

Calling 9-1-1 can be distressing for those involved – especially amid a disaster – and legacy emergency response systems are outdated, unsecure and ineffective at rapidly addressing a crisis. These factors combined are the reason why Carbyne launched the first 9-1-1 cloud management solution, with APEX serving as the backbone of a 9-1-1 center, managing essential communications during an emergency event.

"The overwhelming demand for 9-1-1 services in recent years has demonstrated the need for an immediate resolution," said Tyrell Morris, Executive Director at OPCD. "While we already work with Carbyne to deliver 9-1-1 video solutions to New Orleans residents, the deployment of APEX will be a gamechanger in how we communicate with visitors and residents seeking emergency and non-emergency services. Not only does APEX dramatically increase our ability to provide emergency services more efficiently, it also gives us the ability to communicate with those in need through nearly any communications technology available, all in one platform. We look forward to providing our call takers with this cutting-edge tool that takes great strides in reducing information overload, bridging the emergency communication gap and will, ultimately, save lives."

"Our APEX solution is on the cutting edge of emergency response technology," said Amir Elichai, CEO and Co-Founder of Carbyne. "It is the only, true five nines cloud call management solution on the market today. Our mission is to deliver on the industry's promise of NG 9-1-1. APEX creates unification of the lifesaving essential tools a call taker needs into a 'one screen fits all' platform."

"By unifying all the essential lifesaving tools into a single platform," Elichai continued, "Carbyne is able to clear the path for better information processing and efficiencies, lessening response time and therefore reducing the chance of a fatal event. For the first time, emergency call centers can receive critical data, such as location, audio (including VoIP), video, text chat, Text to 9-1-1, transcription, mapping and unlimited data management in any type of call, emergency & non-emergency, incoming or outgoing. We're thrilled to be partnering with OPCD to bring impactful 9-1-1 solutions to the people of New Orleans, continuing our work to permanently enhance emergency preparedness."


Posted by Veronica Silva Cusi, news correspondent
Source: https://www.prnewswire.com

Date Posted: Monday, June 7, 2021

About ContactCenterWorld.com
ContactCenterWorld.com is the world's premier on-line resource for the call and contact center industry. This article is one of hundreds available on-line to registered members. Our resource is updated every working day and includes content from every corner of the world. If you are not a registered member go to www.ContactCenterWorld.com and register today.