© ContactCenterWorld.com
InteleTravel Opens UK Call Centre for its Agents #contactcenterworld The US-based company, which revealed plans for the centre at its recent conference, said the move represents the next stage of its growth in the UK. It means the company can now offer help specific to homeworkers in the UK, and allows them to speak to someone in their own time zone instead of US-based support staff. The centre has three fully-trained staff to support the group’s home-based agent advisors in the UK. The new team, based in Droitwich Spa, is in addition to 100 InteleTravel support staff overseas, who are automatically connected to its UK homeworkers. The team is available to help agents with operational issues, information on suppliers, products and destinations – and assist with any cancellations, refunds and transfer bookings. InteleTravel UK director Tricia Handley-Hughes said: "With revenues growing at a pace, and the preferred partner portfolio expanding rapidly, now is a good time to extend the agent support, and it’s a big step in the right direction for InteleTravel." She added: "Agents who need help with their bookings are able to speak to local UK staff who fully understand UK issues." #contactcenterworld Posted by Veronica Silva Cusi, news correspondent Date Posted: Monday, December 20, 2021 About ContactCenterWorld.com ContactCenterWorld.com is the world's premier on-line resource for the call and contact center industry. This article is one of hundreds available on-line to registered members. Our resource is updated every working day and includes content from every corner of the world. If you are not a registered member go to www.ContactCenterWorld.com and register today. |