#contactcenterworld

Pune, India, Aug, 2023 - Tech Mahindra introduced a generative AI powered email solution in partnership with Google. The solution is meant to enhance customer service by streamlining email communication within contact centres.

The Email amplifAIer, a flagship offering in the TechM amplifAI suite, will harness the capabilities of generative AI to provide a comprehensive email management solution. By integrating unified visualisation and automation techniques, the platform will embody a human-in-loop philosophy to ensure responsible and accurate outcomes while maintaining a strong focus on customer experience improvement.

In a statement, Hasit Trivedi, CTO – Digital Technologies and Global Head - AI, Tech Mahindra said, "Generative AI will drive significant improvements in customer experience and agent efficiency by solving challenges such as high cost of operation, turn-around time, and volume of emails."

"Our Email amplifAIer powered by generative AI, will help enhance organisational efficiency and customer experience with quick, accurate and automated responses. It will further enable personalisation at scale and create compelling and visually appealing content. Together with Google, we are delivering the most advanced solution for all the email needs in contact centre space," Trivedi added.

#contactcenterworld

Posted by Veronica Silva Cusi, news correspondent
Source: https://www.businessworld.in

Date Posted: Friday, September 1, 2023