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ClearTouch Celebrates 5th Anniversary Empowering Indian Businesses to Transform On-Premises Call Centers to Cloud-based #contactcenterworld "India’s very large market has near-limitless opportunities, and we are excited to continue helping Indian companies optimize their contact center operations and increase revenues with our cloud-based technology, which is highly scalable," said Uthaman Bakthikrishnan, executive director of ClearTouch. "We’re very proud of the relationships and partnerships we’ve established in India over the past five years and are exceptionally well positioned to further grow our presence in the Asia Pacific region." According to a recent Frost & Sullivan report, COVID-19 has accelerated the rate of migration from on-premises solutions to cloud-based services in the Asia Pacific (APAC) region, given the need to provide outstanding customer experience remotely. The report’s author also noted that the banking, financial services and insurance (BFSI) industry will be the leader in deploying contact center applications, followed by telecommunications. "COVID-19 has accelerated interest in cloud-based services for call centers and contact centers, and we’re pleased to report that the cloud backbone of our ClearTouch platform has helped many Indian companies with thousands of agents in their business continuity during the pandemic," said Bakthikrishnan. "Indian businesses are increasingly recognizing the major gains in efficiency and productivity, as well as agent performance and customer experience, from leveraging the cloud. Although the pandemic jumpstarted this pivot to the cloud out of necessity, these benefits will only increase in value after the pandemic, which is why we’re so bullish on the Indian market." Posted by Veronica Silva Cusi, news correspondent Date Posted: Wednesday, September 15, 2021 About ContactCenterWorld.com ContactCenterWorld.com is the world's premier on-line resource for the call and contact center industry. This article is one of hundreds available on-line to registered members. Our resource is updated every working day and includes content from every corner of the world. If you are not a registered member go to www.ContactCenterWorld.com and register today. |