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Nuance and Epic Join Forces on Artificial Intelligence


Orlando, FL, USA, Feb 21, 2017 -- Nuance Communications, Inc. (NASDAQ: NUAN) and Epic announce that the companies are joining forces to create more access and job opportunities for disabled persons scheduling medical appointments. The new innovations, powered by Nuance’s artificial intelligence (AI) technology and Epic’s Electronic Health Record (EHR) system, include a hands-free virtual assistant, which is available for demonstration at the Healthcare Information and Management Systems Society (HIMSS) Annual Convention and Exhibition February 20-24 in Orlando.

There are nearly 20 million military veterans in the U.S., and 4 million have service-connected disabilities. Scheduling medical appointments for our nation’s veterans may be an extremely difficult task without assistance. Together, Epic’s EHR paired with Nuance’s healthcare virtual assistant technology, Florence, provide an AI-powered conversational user interface and simple design that makes technology easy to use by supporting intuitive voice-driven interactions, such as scheduling an appointment in seconds. 

"Nuance has invested heavily over the last decade to develop conversational and cognitive virtual assistant and AI technologies that will improve the experience of patients, employees and providers to support our mission of delivering solutions that help our clients deliver better patient care without technology getting in the way," said Satish Maripuri, executive vice president and general manager of the Healthcare Division, Nuance. "This is an important invaluable initiative to help our nation’s veterans get what they need faster and to become more independent. It is an honor and a privilege to do this work on their behalf. We are very focused on such deeply-embedded solutions to drive value for our clients."

"We are very proud of our work with Nuance to embed their advanced AI technology into Epic’s EHR to deliver next-generation assistive capabilities to our nation’s veterans," said Carl Dvorak, president, Epic. "By going above and beyond what is required by Section 508, Epic is focused on delivering a completely new experience to those veterans that have suffered physical disabilities due to their service to our country."


Posted by Veronica Silva Cusi, news correspondent
Source: Nuance

Date Posted: Friday, February 24, 2017

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