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Altigen Communications Announces Major Updates to CoreInteract for Microsoft Teams

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Milpitas, CA, USA, Jan 9, 2023 -- Altigen Communications, Inc. (OTCQB:ATGN), a Silicon Valley-based cloud solutions provider for the Unified Communications as a Service (UCaaS), Contact Center as a Service (CCaaS) and our Customer Engagement as a Service (CEaaS) markets, announced significant enhancements to its CoreInteract Digital Customer Engagement Platform for Microsoft Teams.

Companies navigating the complexities of the new hybrid and work-from-anywhere environment find efficient real-time communications and collaborations as critical. Leveraging the power of Microsoft Teams, a communications and collaboration platform, CoreInteract extends Teams' capabilities as a complete enterprise digital customer engagement platform.

"The CoreInteract platform enables any employee to interact with any customer using the customer's preferred communications channel," said Jerry Fleming, chief executive officer, Altigen Communications. "Organizations of all sizes and across industries are looking for ways to simplify their technology stacks, reduce operational expenses and provide exceptional customer experiences. CoreInteract delivers on all three of these key objectives."

Mark Allen, chief product innovation officer stated: "This release marks the next phase in the evolution of the CoreInteract suite to enable organizations to leverage Microsoft Teams as their enterprise customer engagement platform. Early feedback from our customers and partners has been positive, and we are looking forward to marketing CoreInteract more broadly to the market in the months to come.

"Looking to the future, we have an extensive and growing product roadmap which will drive continued innovation and bring exciting new digital customer engagement capabilities to CoreInteract. Our roadmap includes the introduction of new, natively-integrated SMS, Email and Web Chat functionality within Microsoft Teams. Based on customer demand, we also plan to add more extensive contact center capabilities for both agents and supervisors. All of these enhancements are designed to enable organizations to further automate their customer-facing workgroups and departmental contact centers with the modern, cost-effective CoreInteract platform."

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Posted by Veronica Silva Cusi, news correspondent
Source: https://www.accesswire.com

Date Posted: Tuesday, January 10, 2023



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