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TTEC Expands AI Customer Experience Solutions for Global Clients

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Denver, CO, USA, May, 2023 - TTEC Holdings, Inc. (NASDAQ:TTEC), a customer experience (CX) technology and services provider for AI-enabled CX solutions, announced an expanded suite of artificial intelligence (AI) offerings incorporating the latest in generative AI for its CX solutions. These solutions combine the Company's technology offerings, partnerships, and proprietary IP with the TTEC's front-line operational delivery to provide clients with immediate AI solutions and an AI-enabled CX roadmap and strategy for the future.

"Our investments in digital CX have given TTEC a significant head start in the market. We've been using AI in our CX offerings for some time to improve our CX technology solutions and augment associate productivity when we are providing operational delivery. Recent advancements in generative AI have added a wealth of new use cases and possibilities," said Ken Tuchman, chairman and CEO of TTEC. "With our deep and practical understanding of CX technology and operations, we know what it takes to unlock the full potential of AI. Our expanded offerings are designed to provide clients with a foundational framework, strategic accelerators, and vertical specific applications."

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Posted by Veronica Silva Cusi, news correspondent
Source: TTEC

Date Posted: Monday, May 8, 2023


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