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The Video Call Center Announces New AirFirst Platform from VCC #contactcenterworld Originally developed for VCC’s continuing "white glove" Caller Cloud™ service and used for remotes on streaming, cable, and broadcast programs, the AirFirst system is now available to news, sports, entertainment, and other media organizations who manage their own remotes. With the introduction of AirFirst, producers and their teams now have a professional-caliber choice for IP-based, remote contribution complete with real time two-way video and mix-minus IFB return audio for control room communications with contributors. "Show producers are fed up with trying to force consumer video conferencing software to behave like a production tool. AirFirst from VCC is the answer they are looking for," said VCC CEO Larry Thaler. "With AirFirst, VCC’s smartphone-based remote capabilities are now available in a do-it-yourself platform. No more jittery, degraded video and creative inflexibility. With just a few clicks, a production team can invite anyone anywhere in the world to join a show as a guest, cast member, or even audience participant. Whether the guest is a ‘remote from home’ or a ‘live feed from a school bus’, they’ll look great. Thanks to VCC’s patented, lag-free technology, the remote person will interact as naturally as if they were in the studio." VCC AirFirst is available immediately and in use by customers. #contactcenterworld Posted by Veronica Silva Cusi, news correspondent Date Posted: Wednesday, December 15, 2021 About ContactCenterWorld.com ContactCenterWorld.com is the world's premier on-line resource for the call and contact center industry. This article is one of hundreds available on-line to registered members. Our resource is updated every working day and includes content from every corner of the world. If you are not a registered member go to www.ContactCenterWorld.com and register today. |