#contactcenterworld

Hartford, CT, USA, Sept. 6, 2022 -- ValidSoft, announced its Trusted eXperience is now available on the Genesys AppFoundry™, a dedicated marketplace focused on customer experience solutions. The AppFoundry allows Genesys customers from all market segments to discover and rapidly deploy a broad range of solutions to provide consumer experience, engage employees and optimize their workforce.

Pat Carroll, CEO, Founder, commented, "In a fast-moving, competitive business world, where every minute matters, customers must be able to interact with business agents in a trusted, secure, and frictionless way. It is no surprise that over 70% of fraud starts in the contact center since most contact center agents still use knowledge-based authentication (KBA) to verify the identity of a caller. KBA is fundamentally compromised and no longer fit for purpose. ValidSoft developed Trusted eXperience to specifically address the issue of identity theft in the Contact Center. It's a win-win-win. Trusted eXperience is a critical tool in helping organizations authenticate their customers quickly and stops identity theft of credentials, deliver a great customer experience and also reduce operational costs. By using ValidSoft voice authentication, Trusted eXperience is helping to create superior customer experiences and fast time-to-resolution for customer service providers."

#contactcenterworld

Posted by Veronica Silva Cusi, news correspondent
Source: https://www.globenewswire.com

Date Posted: Wednesday, September 7, 2022