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NICE Named a Digital Market Leader in 2022 Opus Research Conversational Intelligence Intelliview Report #ContactCenterWorld Hoboken, NJ, USA, Feb 2023 - NICE (Nasdaq: NICE) today announced that Opus Research has named NICE a market in Conversational Intelligence in its 2022 Opus Research Conversational Intelligence Intelliview Report. In this report, Opus Research seeks to learn and assess how select solution providers enable businesses to apply speech and conversational analytics, natural language processing, and machine learning technologies in contact centers, marketing, and sales acceleration efforts. Opus rates NICE in two of three cohorts—Conversational Intelligence Intelliview and Conversation Intelligence for CX and EX, based on Business Impact/Vision and Product Completeness. Opus Research evaluated the services and strategic potential of 15 innovative firms "who surface insights from conversational data and offer technologies and solutions to help brands and businesses make the Conversational Intelligence." In the report, Opus defines "Conversational Intelligence" as the data-capture and analytic resources to CX, customer support, sales, and marketing. Through the power of AI and data-driven intelligence, brands are equipped to address the complex needs of the digital customer on any touchpoint, anywhere, anytime with ease—at pace and scale. Further, Opus Research acknowledges NICE’s’ key differentiators, which include superior data, analytics, and AI capabilities; the ability to Implement Independently or with any platform, and human-level comprehension that learns over time. "NICE is thrilled to be named a Conversational Intelligence by Opus Research and recognized for our market-differentiating approach to AI for CX that operationalizes actual customer interaction data in real time," said Barry Cooper, President, CX Division, NICE "Powered by CXone, NICE’s complete, cloud- platform solution, our clients are already digitally transforming millions of brand interactions to optimize their end-to-end customer journeys—no matter where they begin." #ContactCenterWorld Posted by Veronica Silva Cusi, news correspondent Date Posted: Thursday, February 16, 2023 About ContactCenterWorld.com ContactCenterWorld.com is the world's premier on-line resource for the call and contact center industry. This article is one of hundreds available on-line to registered members. Our resource is updated every working day and includes content from every corner of the world. If you are not a registered member go to www.ContactCenterWorld.com and register today. |