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Two New US Patents to be Granted

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The first patent to be granted will be for Eckoh’s secure proxy technology. This enables an organisation to fully de-scope itself from any type of Personally Identifiable Information (PII), without any change in its IT processes. Crucially, companies can continue using their existing tools for web payments or web chat payments, with any sensitive personal data being automatically replaced with placeholder data.



Eckoh already has a granted UK patent for this approach. The secure proxy approach de-risks a client’s sensitive data, and is deployed over their existing IT infrastructure without the need to make any changes to it. 

Eckoh’s other US patent notification is for a new technology innovation - ‘Session Handoff’ – which will allow Eckoh to expand on its Omnichannel customer engagement portfolio.

Cameron Ross, Eckoh’s Director of Payments Strategy, commented:
"Both of these patents are groundbreaking innovations. The US grant on our secure proxy technology further protects our revenue streams for our CallGuard and ChatGuard solutions and provides new opportunities to grow our business and bring greater security to contact centre payments. Whilst the patent for ‘Session Handoff’ is a brand new approach to delivering market-leading personalised customer engagement that fits perfectly into our Omnichannel engagement strategy."

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Date Posted: Tuesday, March 12, 2019



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