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LiveVox Partners with AppSmart, Continues to Build Channel Momentum #contactcenterworld "AppSmart is the leading marketplace for B2B technology services and solutions with an expansive ecosystem of advisors and businesses that will help LiveVox continue to scale and expand our customer-base with the digital transformation tailwinds we are currently experiencing," said LiveVox CRO Erik Fowler. "This agreement is another crucial step in our continued commitment to channel growth – including hiring leading industry veterans and aligning ourselves with premier partners." The COVID-19 pandemic has changed the way many organizations are operating. With an increased emphasis on digital transformation and improved CX, LiveVox expects to see greater demand for cloud and the omnichannel engagement tools that contact centers need to meet customers where they are, in any environment. "Digital transformation (DX) initiatives have been a focus for organizations across all industries for the better part of the last five to 10 years. LiveVox’s cloud-based, omnichannel approach to customer service and engagement provides those within our marketplace with the tools to be successful in this new, increasing digital work environment," said Renee Bergeron, AppSmart SVP & GM. "Additionally, LiveVox’s comprehensive contact center solution presents our advisors with an opportunity to land and expand with one comprehensive solution, rather than mix and match." #contactcenterworld Posted by Veronica Silva Cusi, news correspondent Date Posted: Wednesday, December 1, 2021 About ContactCenterWorld.com ContactCenterWorld.com is the world's premier on-line resource for the call and contact center industry. This article is one of hundreds available on-line to registered members. Our resource is updated every working day and includes content from every corner of the world. If you are not a registered member go to www.ContactCenterWorld.com and register today. |