#contactcenterworld

New York, NY, USA, Mar, 2023 - CGS, a global provider of business applications, enterprise learning and global outsourcing services, announced that it has been named to the 2023 Global Outsourcing 100(R) by the International Association of Outsourcing Professionals(R) (IAOP(R)) for the seventh consecutive year.

The IAOP is a global standard-setting organization and advocate for the outsourcing profession, recognizing companies that provide the highest quality of service, innovation, and customer satisfaction in the outsourcing industry. The Top 100 list is based on rigorous independent research, analyzing companies’ performance in four key categories: size and growth, customer references, awards and certifications, and programs for innovation.

"In a year when service providers and advisors navigated new – or more intensified – challenges and disruption, the 2023 Global Outsourcing 100 demonstrated that they could and did rise to the occasion," said IAOP’s CEO, Debi Hamill. "We are especially proud of these organizations that strived to excel, innovate, and pave the way in unprecedented times. Congratulations to CGS on being included among the very best in the world."

"Being recognized, for the seventh year in a row, as a Top 100 Global Outsourcing Company by the IAOP is a testament to our incredible team of global agents – who deliver seamless, branded customer experience support solutions to our customers across the globe," said Steve Petruk, President of Global Outsourcing division, CGS. "We continue to see increased demand from world-class brands for high quality outsourcing services – not only to enable them to adapt more quickly to market and customer demands, manage resources more efficiently and optimize productivity – but most importantly to ensure their customers receive the help they need when they need it."

#contactcenterworld

Posted by Veronica Silva Cusi, news correspondent
Source: https://www.globenewswire.com

Date Posted: Monday, March 27, 2023