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Paul Sheets Joins Glia as Executive Vice President of Customer Success and Services #contactcenterworld "Glia is at the very heart of one of today's biggest trends in financial services—the digitalization of the customer experience. Helping clients align to the digital-first lifestyle of their customers and meet their service expectations is crucial to business success now. I’m thrilled to be part of Glia and contribute to our strong momentum by helping our clients leverage Digital Customer Service to build competitive advantage," said Sheets. Glia’s customer success program includes its WhiteGlove™ Service that helps financial institutions plan, deploy and optimize Digital Customer Service including training, KPI tracking and quarterly business reviews. Glia continues to invest in the customer success program as the company grows and expands into new markets. Sheets brings a broad range of diverse business expertise to the role, including his finance background, leadership in driving strategy for global service delivery and support teams, as well as his sharp focus on developing sustainable, highly repeatable processes that enable scale and growth. "Paul Sheets’ appointment underscores Glia’s strong commitment to our clients and their ongoing success. I know Paul well and have seen him transform programs with replicable processes that enable scale and continuously drive client success. He is a strategic addition to our team and we’re thrilled to have him onboard at Glia," said Jeremy Smith, COO of Glia. #contactcenterworld Posted by Veronica Silva Cusi, news correspondent Date Posted: Tuesday, November 15, 2022 About ContactCenterWorld.com ContactCenterWorld.com is the world's premier on-line resource for the call and contact center industry. This article is one of hundreds available on-line to registered members. Our resource is updated every working day and includes content from every corner of the world. If you are not a registered member go to www.ContactCenterWorld.com and register today. |