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Seattle, WA, USA, Dec 8, 2022 -- Hiya, a voice security platform, announced that MetCredit Canada has selected Hiya Connect for its branded call identification solution to improve call recognition and increase call center contact rates.

With spam and fraud becoming a universal problem, MetCredit Canada was increasingly struggling to reach consumers by phone. Their legitimate calls were more frequently being reported as spam or going unanswered when the recipient didn’t recognize the number. Recognizing the challenge, MetCredit Canada registered their phone numbers with Hiya and later implemented Hiya’s Branded Call to boost its success rate by displaying the MetCredit name, logo, and call reason to call recipients on the Hiya network, which includes Samsung phones and a major Canadian carrier in Canada.

"When we started looking into solutions that solved our spam issue, we knew we had to be innovative to get more calls answered," said MetCredit Canada President and CEO Brian Summerfelt. "We needed to give consumers a reason to answer the phone."

"Before Hiya, our agents were increasingly unable to help consumers find solutions because they couldn’t even reach the consumer," said Summerfelt. "With Hiya’s Branded Call, agents can now do what they do better than anyone: connect with the right person and help them resolve their debts."

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Posted by Veronica Silva Cusi, news correspondent
Source: https://www.businesswire.com

Date Posted: Friday, December 9, 2022