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Red Box and Medallia Partner #contactcenterworld "With disruptive forces placing even more pressure on businesses, the powerful insights provided by Medallia, enabling the optimization of the customer journey is likely to be a critical success factor," said Pete Ellis, Red Box CPO. "However, timely access to the high-quality insights generated by Medallia is directly linked to both the quality and customer sovereignty of the data fueling the platform. These issues are often not understood or are overlooked by organizations using legacy recording vendors and we’re delighted to partner with Medallia to help enterprises overcome them and maximize ROI." "Red Box Conversa and Medallia Speech unlock a goldmine of untapped insights into revenue-impacting customer sentiment making Medallia an essential cloud technology for companies of all sizes," said Steve Vierra, senior vice president channels, alliances and global partnerships for Medallia. #contactcenterworld Posted by Veronica Silva Cusi, news correspondent Date Posted: Friday, January 29, 2021 About ContactCenterWorld.com ContactCenterWorld.com is the world's premier on-line resource for the call and contact center industry. This article is one of hundreds available on-line to registered members. Our resource is updated every working day and includes content from every corner of the world. If you are not a registered member go to www.ContactCenterWorld.com and register today. |