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BTC Comes Out with Measures to Prevent Call Centre Gangs from Using International Dialling #contactcenterworld NBTC acting secretary-general Trairat Viriyasirikul said the commission and the Royal Thai Police had instructed six IDD operators – AIN GlobalComm, Dtac TriNet, Advanced Wireless Network, Otaro World Corporation, True Move H Universal Communication and National Telecommunications – to effectively tackle the issue. He said measures to deal with call centre gangs are: • Dismissing international dialling using a home number format or three or four digits from Thailand. • Cracking down on international dialling using country codes not authorised by the International Telecommunication Union. • Checking international dialling via the Test Call Generator system to see whether the number has been modified. • Applying the digits +66 in front of line identification numbers so people know the call is from abroad. "These measures will enable people to know the call is an international one so they can avoid receiving such a call from gangs operating call centres," Trairat added. #contactcenterworld Posted by Veronica Silva Cusi, news correspondent Date Posted: Friday, March 18, 2022 About ContactCenterWorld.com ContactCenterWorld.com is the world's premier on-line resource for the call and contact center industry. This article is one of hundreds available on-line to registered members. Our resource is updated every working day and includes content from every corner of the world. If you are not a registered member go to www.ContactCenterWorld.com and register today. |