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San Francisco, CA, USA, Aug, 2021 -- Talkdesk(R), Inc., a global customer experience provider for customer-obsessed companies, announced it has been positioned as a Leader in the 2021 Gartner(R) Magic QuadrantTM for Contact Center as a Service* (CCaaS). This is the second year Talkdesk has been designated a Leader in the multi-regional report first published by Gartner in 2020

In compiling the Magic Quadrant, Gartner conducted rigorous evaluation of 12 global contact center vendors to assess their completeness of vision and ability to execute. According to Gartner, "Leaders are best described as suppliers with strong support for the four pillars of great customer service, and with an ability to serve multinational organizations with local sales and support organizations. Leaders are more likely to serve customers through channel partners and have strong brand recognition, which has resulted in a large installed base or above-average market growth as a result of customer demand. Leaders also benefit from being able to support varying levels of deployment complexity, including integrations with partners through established marketplaces."

"Talkdesk continues to work towards strengthening our Leader position, aggressively expanding the company’s global reach, bringing new innovations and AI-based capabilities to market, and helping many of the world’s largest organizations solve often complex and industry-specific challenges," said Tiago Paiva, founder and chief executive officer, Talkdesk. "We’re committed to giving businesses a better way to elevate the experiences they deliver their customers and to helping them transform their contact centers into drivers for growth."

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Posted by Veronica Silva Cusi, news correspondent
Source: https://www.businesswire.com

Date Posted: Monday, August 16, 2021