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Turn Your Contact Centre into a Marketing Tool with 1Stream's Integration with Salesforce


Johannesburg, South Africa, Feb, 2019 -- For years, South African organisations have relied on Salesforce to manage successful marketing and sales campaigns, but there has always been a piece of the puzzle missing.

A truly effective marketing campaign relies on more than the efforts of the sales and marketing teams. But, while departments continue to use disparate systems to manage their processes, the contact centre remains an untapped source of power and productivity in reaching an organisation's business objectives.

1Stream, a provider in cloud-based contact centre technology in South Africa, fills this gap. Through a strategic integration of its predictive dialler, 1Stream enhances the application of Salesforce and harnesses the potential of the contact centre.

Not only does this mean organisations can continue to process campaigns, connect with new customers and win business using the product they know and trust, but all customer interactions, including those that come through the contact centre, now take place and are recorded in one place.


Posted by Veronica Silva Cusi, news correspondent
Source: https://www.itweb.co.za

Date Posted: Tuesday, February 19, 2019

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