#contactcenterworld

Wayne, PA, USA, March 18, 2021 -- Evolve IP(R), a provider of Work Anywhere™ solutions, announced that its Microsoft Teams integrated omnichannel contact center, a Work Anywhere platform, was highlighted in Frost & Sullivan's Guide to Evaluating Communications and Collaboration Vendors. Evolve IP has also been noted in Gartner's 2020 Magic Quadrant for Contact Center as a Service and Critical Capabilities for Contact Center as a Service for its Evolve Contact Suite CCaaS solution.

Evolve IP's offering enables enterprises to provide their contact center agents with a fully-featured omnichannel contact center that's integrated with Microsoft Teams.

"Microsoft Teams direct routing is an incredibly powerful tool for enterprise businesses but it doesn't come with an enterprise-class contact center solution 'out of the box'", said Scott Kinka, Chief Strategy and Innovation Officer at Evolve IP. "Evolve IP's contact center solution, which natively integrates with Microsoft Teams direct routing provides our customers with two primary advantages. One, it delivers powerful omnichannel features that drive a great customer experience. Two, by delivering a unified Teams and contact center instance, agents stay connected with the rest of the business and can collaborate with other employees no matter where they are working or what devices they are working on."

#contactcenterworld

Posted by Veronica Silva Cusi, news correspondent
Source: https://www.prnewswire.com

Date Posted: Friday, March 19, 2021