© ContactCenterWorld.com
Sweetwater Sound Tunes into Personalized Customer Experience with 8x8 Cloud Communications #contactcenterworld Sweetwater Sound, an online retailer of musical instruments and professional audio equipment, needed a reliable communications solution for their employees to better service customers. The company was struggling with their on-premises communications system due to reliability and stability issues as well as the lack of product enhancements. The online retailer knew they needed a cloud-based, resilient solution capable of handling enormous spikes in call activity during busy shopping seasons, while also delivering exceptional call quality to understand and better assist their customers. Sweetwater Sound chose 8x8 Work, which includes enterprise voice, video meetings, and team chat capabilities, in a single desktop, mobile, or web experience. "Providing our customers with memorable, personalized experiences is something we pride ourselves on – regardless of whether that customer is standing in our store, or buying online from their home," said Jason Johnson, Chief Information Officer at Sweetwater Sound. "8x8 provides us with the reliability and quality we need in a cloud communications solution, allowing us to continue focusing on our customers. As a retailer of professional audio equipment, call quality is a must and will be a complete game-changer for us during busy periods, allowing us to service our customers like never before." "Sweetwater Sound now has a reliable, resilient solution capable of handling every spike in activity with consistent, crystal clear call quality," said Hunter Middleton, Chief Product Officer at 8x8, Inc. "Sweetwater Sounds’ appreciation for our call quality is high praise given their expertise in sound and music, and demonstrates our dedication to being a Product first company and continually delivering on our customers’ needs and surpassing expectations." #contactcenterworld Posted by Veronica Silva Cusi, news correspondent Date Posted: Thursday, October 13, 2022 About ContactCenterWorld.com ContactCenterWorld.com is the world's premier on-line resource for the call and contact center industry. This article is one of hundreds available on-line to registered members. Our resource is updated every working day and includes content from every corner of the world. If you are not a registered member go to www.ContactCenterWorld.com and register today. |