Crisis Helpline is 'Fobbing Off' Mental Health Sufferers, Report Claims
Huddersfield, England, Feb 18, 2020 -- Health chiefs are to respond to criticism after people using a 24-hour telephone helpline for adult mental health issues said staff "lack compassion".
The single point of access, or SPA, covers Kirklees and Calderdale. One person who was "fobbed off" when they contacted the SPA for support said: "A hot bath and warm milk does not fix someone in distress."
Healthwatch Kirklees and Healthwatch Calderdale together compiled a 28-page report after receiving "concerning feedback" from carers, professionals, mental health support groups and the police.
The SPA's provider, South West Yorkshire Partnership NHS Foundation Trust, will give an update on the service at a meeting next week.
Often referred to as a "crisis helpline" the SPA team receives all referrals for mental health services in Kirklees and Calderdale.
The team directs all the referrals to the most appropriate trust services or advises the referrer of the best organisation to contact.
It screens all referrals for urgency to determine whether they need a response within four hours, 24 hours or 14 days.
Posted by Veronica Silva Cusi, news correspondent
Date Posted: Thursday, February 20, 2020
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