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The Very Group Reveals Hybrid Working Model as it Revamps Headquarters

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Liverpool, UK, March 11, 2021 -- The Very Group has announced a refurbishment of its Liverpool headquarters as it prepares for a new permanent hybrid working model.

The group, which owns online retailers Very and Littlewoods, said the renovations aim to create the optimum team working space for when staff split their time between home and office working later this year.

At Skyways House, the group has introduced an open plan environment with hot desks and bespoke break-out and collaboration spaces.

A second office called The Hub has been transformed into a flexible contact centre with collaborative zones, hot desks, quiet pods, training rooms and break out spaces of different sizes and specifications.

The offices also feature accessible kitchen spaces and gender neutral facilities.

"Remote working during Covid-19 has seen our people operate with even greater ingenuity at a time when we’re attracting record numbers of new customers," The Very Group chief people officer Sarah Willett said.

"Our colleagues have told us they like the greater flexibility that comes with working from home and when the UK starts re-opening, we’ll make some permanent changes to the way we work.

"Our new spaces will be about high energy, high impact creativity and collaboration, all with a focus on improving the experience for our colleagues and our 4.5 million customers.

"We’ll also continue investing in our technology and systems to make sure our people have the best tools for the job."

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Posted by Veronica Silva Cusi, news correspondent
Source: https://www.retailgazette.co.uk

Date Posted: Friday, March 12, 2021



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