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Teleperformance, a global provider in digital business services, announced it has launched an Artificial Intelligence (AI) Maturity Assessment Toolkit to help companies understand the capabilities necessary to successfully implement AI to help transform their organization for employees, customers and other key stakeholders.

The Teleperformance AI Maturity Survey is designed to help organizations understand not only the capabilities required for success, but the right combinations of capabilities across data readiness, operational strategies, infrastructure, talent and more.

"While most of the world’s biggest companies have started to integrate AI into their business, there are several obstacles such as siloed data and technology architectures, talent availability and organizational adaptability. The way forward isn’t always clear, but those who master it will be able to leverage AI as a strong differentiator," said Sidharth Mukherjee, Chief Digital Officer, Teleperformance. "There’s tremendous opportunity for companies to benefit from the operational efficiencies, improved employee satisfaction and enhanced customer experience when AI strategies, capabilities and culture are optimized for success."

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Date Posted: Monday, September 18, 2023