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Intradiem Releases New Staffing Use Case

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Atlanta, CA, USA, Oct 26, 2021 - Intradiem, a provider of Intelligent Automation solutions for contact center and back-office customer service teams, announces the release of its new Staffing use case.

Workforce managers are constantly challenged to make real-time staffing adjustments in the face of unpredictable shifts in call volume. This requires an ability to monitor multiple data points from disparate systems, and prioritize metrics to make staffing decisions that maintain service levels while keeping costs under control.

Effective monitoring of so much data is beyond the scope of individual managers, but Intradiem’s real-time data processing capabilities enable managers to leverage this time-sensitive information to customize staffing priorities and make immediate adjustments.

"Making real-time staffing adjustments without harming service levels or adding wasteful cost has always been a guessing game in customer service centers," said Chris Busbee, Intradiem’s VP of Product Management. "This new Staffing solution enables customers to leverage the data from their existing systems to make immediate adjustments based on actual conditions, all in real time."

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Posted by Veronica Silva Cusi, news correspondent
Source: https://www.businesswire.com

Date Posted: Wednesday, October 27, 2021



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