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Seattle, WA, USA, Oct 11, 2022 -- Infobip, a global cloud communications platform, has integrated with ServiceNow to provide enhanced messaging capabilities for ServiceNow customers. The integration, available now in the ServiceNow(R) Store, improves the customer experience by using two-way messaging for customer support, resulting in faster response times, consistent messaging, and increased customer satisfaction.

Business messaging continues to gain popularity, reaching 2.7 trillion messages globally in 2020, according to Juniper Research.1 Through this integration, ServiceNow customers can access Infobip’s omnichannel communications platform, as ranked by tech analyst Omdia.2 Infobip’s messaging solution for ServiceNow enables businesses to deliver one-to-one conversational customer and employee service and support using their preferred channels, including SMS and WhatsApp. The integration delivers frictionless customer experiences that reaches customers where they are.

Veselin Vukovic, VP Strategic Partnerships at Infobip, said: "Creating connected customer experiences is at the heart of what Infobip does. By leveraging the world's most connected communications platform, we help partners and their clients unlock new revenue streams and drive loyalty and ultimately growth. Our integration in the ServiceNow Store extends our commitment to the ServiceNow community and enables customers to reap the benefits of rich, conversational channels."

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Posted by Veronica Silva Cusi, news correspondent
Source: https://www.businesswire.com

Date Posted: Thursday, October 13, 2022