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Half-hour Wait for Northumberland Medical Advice Line #contactcenterworld Of 105,723 calls made to the service, 54% were abandoned before being answered – well above the percentage in April, when 16% of 112,379 callers gave up before speaking to an operator. Of the calls answered by North East 111 helpline, 15,657 were recommended to attend primary care services, such as their GP; 4,609 were told to attend an emergency department, and for 7,159 callers an ambulance was called. Nationally, 1.9 million calls were made to the 111 service in September. A quarter of them were abandoned and the average waiting time around nine minutes. NHS England said its 111 helpline has seen record demand, taking a call every seven seconds, with over 1.9million calls across the month. An extra £23million has been given to the service to help meet increased call volume. Professor Stephen Powis, NHS national medical director, said: "There is no doubt the NHS is running hot, with the highest ever number of patients seen in A&E in September, 14 times as many Covid patients in hospital compared to the same month last year, and record ambulance call-outs." #contactcenterworld Posted by Veronica Silva Cusi, news correspondent Date Posted: Tuesday, October 26, 2021 About ContactCenterWorld.com ContactCenterWorld.com is the world's premier on-line resource for the call and contact center industry. This article is one of hundreds available on-line to registered members. Our resource is updated every working day and includes content from every corner of the world. If you are not a registered member go to www.ContactCenterWorld.com and register today. |