© ContactCenterWorld.com
www.ContactCenterWorld.com

Lacy Surber Joins Hyperlocology Executive Team as Vice President, Customer Experience

#contactcenterworld

, NY, USA, Aug. 21, 2020 -- Lacy Surber, a digital marketer with over 14 years of Customer Experience, Strategy, and Channel Marketing under her belt, will be joining Hyperlocology, a company that empowers brands to create, execute, localize and analyze individual brand campaigns for both national and local programs in one place.

"The importance for brands to understand and address each market they serve individually is becoming more and more evident. Whether ensuring national campaigns portray accurate information in each unique market, or providing an outlet for local owners and operators to address local and immediate marketing needs in a contained environment, the ability to analyze a brands' locations individually and then utilize those insights to drive business results is paramount," says Surber.

Lacy most recently spent over six years as a member of the Salesforce Ohana, both in the US and Europe. While with Salesforce, Lacy served as a Senior Marketing Consultant to global financial services and consumer brands, led Marketing Solution Advisory teams, and most recently served as the lead Marketing Cloud Success Manager for the Benelux supporting a portfolio of the largest global Consumer, Energy, and Retail brands.

Having spent the early days of her career as a Management Consultant with Accenture and as a National Brand Manager, she's partnered hand-in-hand with CMOs, creatives, data scientists, and analysts alike. Lacy is passionate about helping clients optimize their customer journeys end-to-end, while accelerating the adoption of technology to automate and streamline marketing strategies.

You may have seen Lacy speak at several industry conferences including Connections, Dreamforce, and the Global Sender Summit.

Other recent moves within Hyperlocology include the promotion of two-year-company-veteran Kristian Kotsbak to VP of Platforms and Trading. This new role will see Kristian lead Hyperlocology's continued expansion into Europe as well as developing platform partnerships.

Kristian's knowledge of marketing platforms, media strategy and focus on customer success has led to award winning successes amongst new and long term partners.

#contactcenterworld

Posted by Veronica Silva Cusi, news correspondent
Source: https://www.prnewswire.com

Date Posted: Tuesday, August 25, 2020



About ContactCenterWorld.com
ContactCenterWorld.com is the world's premier on-line resource for the call and contact center industry. This article is one of hundreds available on-line to registered members. Our resource is updated every working day and includes content from every corner of the world. If you are not a registered member go to www.ContactCenterWorld.com and register today.