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Primas Group announced it has been selected by Avaya, a global provider in solutions that enhance and simplify communications and collaboration, for membership as a Technology Partner in the Avaya DevConnect program. Avaya delivers open, converged solutions for contact centers and unified communications that create communications experiences for customers and employees.

Primas Group helps customers customize their Avaya solutions with advanced customer experience workflows and pre-packaged self-service automation enhancements. As a DevConnect Technology Partner, Primas Group expects to deliver digital and hyper-personalized experiences within the healthcare and broader markets, extending the reach of contact center agents while combining new technologies with advanced AI to provide more intelligent digital interactions and automation.

The Primas innovation team is creating patient experience workflows that were not possible before and are completely redesigning traditional customer interactions.
"Membership in the DevConnect program allows us to continue our world-class interoperability with Avaya solutions both in the cloud and on-prem, while maintaining our easy deployment." said John Orton, SVP, Primas Group.

"Technology partners like Primas Group are supercharging innovation without disrupting existing infrastructures, providing a smooth transition path to the future," said Eric Rossman, Vice President, Strategic Alliances and Technology Partners, Avaya.

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Date Posted: Monday, April 10, 2023