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Osaka's Multilanguage Call Center a Boon for Tourists

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Osaka, Japan, Jan 26, 2017 -- A multilanguage call center to help non-Japanese sightseers when they suddenly fall ill or are injured will be set up by the Osaka Convention and Tourism Bureau.

The free 24-hour support center, which is to open in March, will also provide tourism information.

The hospital introduction service will be available in English, Chinese and Korean. The callers will be put in touch with medical institutions in Osaka Prefecture that have health-care workers who can speak their mother tongues, according to the bureau.



The call center can be contacted through IP telephony by pushing a button on the bureau’s website on a smartphone.

If visitors from outside Japan drop by the bureau’s tourist information offices and ask for assistance, the offices will make a call to the call center with land-line phones.

While the hospital introduction service will be available around the clock in the three languages, the call center will also offer tourism information not only in the three languages but also Japanese, Spanish, Portuguese, Thai and Vietnamese between 7 a.m. and 11 p.m.

The call center is expected to introduce sightseeing spots and restaurants in the prefecture and explain about how to change trains and other situations.

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Posted by Veronica Silva Cusi, news correspondent
Source: http://www.asahi.com

Date Posted: Monday, January 30, 2017



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