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Haptik Integrates with Zendesk to enable AI-driven Customer Support

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New York, NY, USA, March 8, 2021 -- Jio Haptik Technologies Limited, a conversational AI company and a subsidiary of Reliance Jio Platforms, announced a strategic collaboration with Zendesk, Inc., to help businesses transform customer experience and combine AI-driven automation with human-powered empathy.

With this integration, Haptik can act as the frontline of customer service to automate answering routine queries and improve first-response time for businesses that use Zendesk.

Swapan Rajdev, CTO and Co-founder at Haptik, said, "Working with Zendesk, Inc. gives us the opportunity to power thousands of organizations around the world with AI-driven connected experiences. Haptik brings a full-stack conversational AI solution including advanced NLU capabilities & ready-to-use industry-specific Smart Skills trained on 3Bn+ interactions. In addition to ticketing and live chat, we are also excited to integrate with Sunshine Conversations, the future of all conversational experiences within Zendesk."

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Posted by Veronica Silva Cusi, news correspondent
Source: https://www.prnewswire.com

Date Posted: Wednesday, March 10, 2021



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