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Intelligent Contacts Expands Payment Security to Call Centers with PCI-Validated Point-to-Point Encryption (P2PE)


June, 2018  Atlanta, GA and Plano, TX -- Intelligent Contacts, a provider of communication and payment solutions for the call center industry, and payment security provider Bluefin Payment Systems announced the expansion of Intelligent Contact’s PCI-validated Point-to-Point Encryption (P2PE) solution to call centers in their growing client portfolio.

The two companies partnered in February 2016 to provide Bluefin’s PCI-validated P2PE solution through the Intelligent Contacts platform.

"Call centers have been taking payments over the phone for decades, but with so many high-profile data breaches and much stricter rules on how credit card information should be handled, the industry was looking for outside help to stay PCI certified," said Intelligent Contacts CEO Jeff Mains. "Additionally, a call center is only as secure as its least secure computer – keeping every terminal secure enough to withstand a man-in-the-middle attack or even a PCI audit can be an IT nightmare."

Intelligent Contacts connected to Bluefin’s Decryptx(R) solution, which enables gateways and software platforms to offer Bluefin’s PCI-validated P2PE solution to customers with no change to their current software integration or payment flow. Intelligent Contacts utilized the P2PE certified ID Tech SREDKey payment terminal, which provides secure card entry via a simple keypad interface.


"It’s not just large call centers with thousands of workstations that find PCI P2PE attractive," said Greg Cornwell, Head of Global Sales for Bluefin. "All call centers have multiple locations and agents logging in remotely. Having a uniform security solution like PCI-validated P2PE encryption creates the same level of payment security across the board, regardless of where the agents or centers are located."

"Bluefin Payment Systems has become a trusted partner," added Mains. "Their technology fits perfectly with all of our solutions, and I believe we’ve proven these P2PE devices aren’t just for retail POS systems. There’s a real need in every industry that uses call centers to take payments, from healthcare to insurance to finance."


Date Posted: Monday, June 11, 2018

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