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DÜSSELDORF, Germany & SAN FRANCISCO, CA, USA, May 25, 2023 - Cognigy, an Enterprise Conversational AI (CAI) market provider, announced it has entered into a strategic reseller partnership with Black Box(R), a Global Solutions Integrator (GSI). By combining Cognigy's enterprise-class Conversational AI-based technology with Black Box's comprehensive CX solution practice, including a global network of CX professionals, the companies will deliver powerful AI-based solutions that drive customer experiences.

"At Cognigy, we believe that Conversational AI-based solutions are a critical component of all current and future customer engagement strategies. By partnering with Black Box, we are leveraging their global CX practice and our industry-leading CAI technology to bring powerful, end-to-end AI solutions to the contact center today," said Hardy Myers, Cognigy’s SVP of Business Development and Strategy. "Our combined expertise and AI-based technology portfolio will enable businesses to build stronger customer relationships and drive better business outcomes while rapidly transforming their customer service delivery model across all channels."

President & CEO of Black Box, Sanjeev Verma, stated, "We're thrilled to partner with Cognigy and combine their cutting-edge Conversational AI solutions with our global CX practice to create new and transform existing customer experiences. Together, we will offer businesses a complete solution set for creating and delivering exceptional customer experiences from initial engagement through resolution."

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Posted by Veronica Silva Cusi, news correspondent
Source: https://www.businesswire.com

Date Posted: Friday, May 26, 2023