© ContactCenterWorld.com
Startek Expands Product Platform to Enhance Employee Experience for Stronger Customer Engagement #contactcenterworld Together, Startek Coach, Startek Gamification and Startek Knowledge Management will support CX experts across the globe to onboard faster, upskill more efficiently and deliver greater value to the customer by reducing the burden of repetitive manual tasks that traditionally fall on contact center agents. "Our Future of Work strategy prioritizes the innovative use of technology to reduce agent effort and enable our teams to deliver world-class CX whether in brick-and-mortar or remote roles. Startek Agent AI is the next step in the deployment of this strategy," said Abhi Jain, Chief Digital Officer. "At the forefront of contact center technology, our pilot programs demonstrate that employing technology to improve the agent experience is a win-win-win solution, delivering measurable benefits for our clients and their customers as well as our people." #contactcenterworld Posted by Veronica Silva Cusi, news correspondent Date Posted: Friday, July 29, 2022 About ContactCenterWorld.com ContactCenterWorld.com is the world's premier on-line resource for the call and contact center industry. This article is one of hundreds available on-line to registered members. Our resource is updated every working day and includes content from every corner of the world. If you are not a registered member go to www.ContactCenterWorld.com and register today. |